Frequently Asked Questions

What services does Marvelous Custom Designs offer?

We specialize in business-to-business apparel printing, embroidery, and sublimation. Whether you need custom designs for uniforms, promotional items, or team apparel, we provide high-quality printing and embroidery services to meet your needs.

How do I place an order?

You can place an order by contacting us via phone at 312-523-7064 or email at marvelousprintingplus@gmail.com. Please provide your design details, product type, quantity, and any special requests. Once your order is confirmed, we will provide you with an estimated turnaround time.

What file formats do you accept for custom designs?

We accept most standard file formats for artwork, including PNG, JPEG, AI, PDF, and EPS. If your file needs adjustments for production, our design team will work with you to ensure optimal quality.

Do you offer design services if I don't have a logo or artwork?

Yes, we offer professional design services to create custom logos or artwork for your project. The design fee varies depending on the complexity of the design.

Is there a minimum order quantity?

No, we do not have a minimum order quantity. Whether you need a single item or a bulk order, we can accommodate your request.

What is the typical turnaround time?

Our standard turnaround time is 7-10 business days from the date of design approval and order confirmation. However, larger or more complex orders may require additional time. We strive to meet your deadlines and offer rush services if needed.

Can I see a sample before my order is completed?

Yes, we offer sample embroidery and print options for your approval. Once a sample is provided, you may request color adjustments or minor changes to ensure the final product meets your expectations.

What is your pricing structure?

Pricing is determined by several factors, including design complexity, quantity, product type, and customization options. For embroidery, the size and stitch count of the design can affect the cost. We offer competitive rates and provide detailed quotes for each order.

Do you offer discounts for bulk orders?

Yes, we offer discounts on bulk orders. Please contact us with the details of your order, and we will provide a customized quote based on the quantity and specifications.

What is your return or refund policy?

Due to the custom nature of our products, returns or refunds are typically not offered unless there is a manufacturing defect. We work closely with you throughout the design and production process to ensure that you are satisfied with the final product. If there are any issues, please contact us immediately, and we will address them promptly.

How do I pay for my order?

We accept multiple forms of payment, including major credit cards, PayPal, and direct bank transfers. Payment terms will be discussed at the time of order, and full payment is usually required before production begins for first-time customers. For repeat customers, we may offer flexible payment options.

Do you ship orders, and what are the shipping costs?

Yes, we ship nationwide. Shipping costs are calculated based on the weight of your order and the destination. We will provide you with an estimated shipping cost when your order is placed. Local pickup is also available.

How can I contact customer support?

You can reach our customer support team by phone at 312-523-7064 or by email at marvelousprintingplus@gmail.com. We are happy to assist with any inquiries regarding your order, designs, or service questions.